Terms and Conditions

Please Read


All Pet Service fee's are paid in advance. You can pay by Bank Transfer, Cheque or Cash anytime up to and including the day you leave. Cash and Cheques can be left out for us to collect on the first visit of your booking. Failure to pay your fee may result in your service being cancelled and your pet being placed into a local cattery. 

Your pets welfare is our priority therefore this service is for daily visits. We DO NOT offer a service to visit every- other day.

Helping Hands Cat Ladies Visiting hours are from 6am until 6pm. 

Our time spent at visits does vary depending on the requirements of the pet and different factors, for example a pets change of routine, pet not in the property when we attend, shy pets. Predominately our Mobile Cattery is a feed and clean service but Clients are very welcome to book an additional Lunchtime visit for extra Playtime / Companionship / Grooming, this is a very popular option with our clients who own kittens and senior cats or long haired breeds

Clients need to be aware that unexpected events can happen when Helping Hands Cat Ladies are out on their rounds, for example severe weather conditions / problem with a clients property / or a poorly pet, causing a delay to the rest of the pet visits on the round. 
A serious delay on a Cat Ladies breakfast service may cause visits to be time managed. 
Your pet will ALWAYS be visited and all their needs tended to though it may be for a shorter period of time and could include 2 members of staff attending your property working together to keep the Cat Ladies breakfast Service timeline on track.

We do not provide a set time to visit unless the pet is on a strict time schedule for medication such as insulin injections.

Clients will always receive a confirmation of their booking by the same method they have contacted Helping Hands, Clients are not required to reply to their confirmation. Please be aware that when a client requests a booking  Helping Hands will always provide service for that request unless a client has contacted Helping Hands to cancel their booking. 
Helping Hands booking system includes Text and Email methods to request a service, If a client does not receive confirmation for their booking the client must contact Dawn in case of a technical glitch.

All pet foods, cat litter and medications MUST to be provided by the client. Please make sure you leave enough food, cat litter e.t.c. to last the duration of the booking. Helping Hands are happy to purchase more food or litter, the fee of £8 plus the cost of the goods will be charged to the client.

Once your Helping Hands Cat Ladies booking has commenced clients are not refunded their fee due to a clients cancelled trip or early return.

During Festive Christmas holidays if a booking is running before and after christmas day, clients cannot skip a visit on Christmas day. Due to past experience when Clients have asked their friends and family to call round on Christmas day but then the family member or friend does not, this then leaves the pet without a visit from anyone for potentially 48 hours. Our duty of care is to the pets, therefore Helping Hands Policy is to visit at least once every day.

Helping Hands Cat Ladies charge premium rates of Triple time for Christmas day, Double time for Boxing Day, New Years Day & Bank Holiday Mondays. 

Helping Hands Cat Ladies are not liable for any accidental damage to furniture or flooring due to needing to allocate your pet and have a visual to enable our staff to check your pets welfare or rescue it from being trapped in furniture / flooring. We provide a basic clean up of cat sick / fur balls/ poop.  If any floorboards, upholstery, carpets needing professional cleaning due to your pet, this is the responsibility of the client. 

Helping Hands Cat Ladies Provide Maximum care for your pets but will not be liable for any pets who run away or become ill if not informed by owners of their pets health problems or changes to routine.

Clients are responsible to check any new keys that they have had cut and are providing to Helping Hands Cat Ladies, that the key works correctly and unlocks the relevant door. The client is responsible to provide Helping Hands Cat Ladies with new keys if locks have been changed and to update us with information for any alarm code changes.  You the client must make us aware of any faulty or damaged locks. Helping Hands Cat Ladies will not be held responsible for key or lock replacements through no fault of our own. If every effort has failed to contact a client, You agree to give permission for Helping Hands Cat Ladies to gain entry to your home to tend to your pet using the services of a locksmith.

If we key hold for a client and they do not use Helping Hands Cat Ladies home visiting Service for a minimum of 18 months, your key will be either returned or disposed of to make room in the key safes for clients using the service more regularly. Consultations are for information purpose only for Cat Lady Dawn to gather all the necessary details from the client about their pet. We have limited diary space for these appointments and often a waiting list is in place, therefore If you do not book our service within 12 months of having your consultation your opportunity to use Helping Hands Cat Ladies Service is permanently revoked. 

Consultations are only available to new clients who commit to booking their first service. 
A small non-refundable deposit may be taken at your consultation which is then deducted off your first booking fee. 

Cheque Payments of £200 or more have to be cleared before your service starts. 
Helping Hands Cat Ladies enforce a penalty charge of £15 for any cheques that are refused by a clients bank. Any client refusing to pay their fee will recieve a Late Payment letter with an added £35 administration cost. Constant refusal to settle your fee will lead to court action and costs.

Helping Hands Cat Ladies are an independent business and do not collaborate with people / businesses in the same industry.  If a Helping Hands Cat Ladies Client is using another Pet Service as well as Helping Hands for their Cat Care, the client will have their key returned to them and will no longer be accepted as a client of Helping Hands Cat Ladies due to the conflict of interest

Sorry we cannot provide service for high rise apartment blocks unless a client lives on the lower level 1st or 2nd floor 

Rates are subject to change.

Helping Hands Cat Ladies reserve the right to refuse service at any time.